This edition of ICXC will be one of its kind platform to serve the unique customer requirements of the CX community that gather every year to brainstorm the best practices in the CX sector. India world over is known as a unique market of 1.25 billion consumers with mega-cities and vibrant population. The winds of change across this diversified region allows companies to further chase growth by creating a perfect storm of consumer satisfaction 24/7/365 while retaining the existing customer base. In an increasingly transparent world where communication flow is constant and unlimited, organizations need to match the heightened expectations of progressively sophisticated, diverse and demanding customers.
Augmentrac Business initiatives is proud to host the region's exclusive Customer Experience Management initiative with a focus on assisting organization’s to understand and conceptualize rapidly changing consumer preference of choices and convenience while prepare you for the Block chain Management, IOT and Big Data Analytics. Through Customer Experience Management (CXM) we are delighted to assist you in designing a intense impact on your customers to transform their experiences and drive immense growth for your company.
We have seen a increase in organizational spend in customer experience metrics, digital technologies, data analytics, VOC programs among other things over the past years in a bid to enhance the customer satisfaction. It’s imperative for organization’s to perceive the dedication devoted to customer journey studies, design- thinking, empathy mapping and creating shopping patterns – deliberate efforts have been devised to take more control over the customers’ journey.
CX India conclave (ICXC - 2019) is encyclopedia about gaining in-depth and complete knowledge about customers enabling us to design and deliver custom-made experiences that will attract them to remain loyal to you and also be your brand ambassadors. It comes from extricating insight from all customers multiple touch points and channels across your entire organization; it's about connecting loads of customer data (Referred as Big Data) from online channels and beyond, and extracting valuable insights from that data with speed and accuracy.
As CX professionals work to perfect the web, mobile and social CX, @ ICXC-2019 we will explore how companies can integrate new platforms like block chain technology, bots, artificial intelligence, digital assistants and a host of other technologies.
Customer Experience Management (CEM) is fast becoming a critical differentiator in today's hypersensitive, hyper-connected and hyper-competitive global marketplace. There's noticeable business value in managing the customer experience effectively. Good customer experience management always looks at:
Sessions featuring Industry Experts and Analysts
CX Leaders and Innovators
Of attendees are CXO and Director Level