INDIA CX CONCLAVE - 2019
Building A Customer - Centric Culture And Deliver Consistent, Personalized Experiences.
11 APRIL 2019, The Lalit, Mumbai.

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About India CX conclave

This edition of ICXC will be one of its kind platform to serve the unique customer requirements of the CX community that gather every year to brainstorm the best practices in the CX sector. India world over is known as a unique market of 1.25 billion consumers with mega-cities and vibrant population. The winds of change across this diversified region allows companies to further chase growth by creating a perfect storm of consumer satisfaction 24/7/365 while retaining the existing customer base. In an increasingly transparent world where communication flow is constant and unlimited, organizations need to match the heightened expectations of progressively sophisticated, diverse and demanding customers.

Augmentrac Business initiatives is proud to host the region's exclusive Customer Experience Management initiative with a focus on assisting organization’s to understand and conceptualize rapidly changing consumer preference of choices and convenience while prepare you for the Block chain Management, IOT and Big Data Analytics. Through Customer Experience Management (CXM) we are delighted to assist you in designing a intense impact on your customers to transform their experiences and drive immense growth for your company.

We have seen a increase in organizational spend in customer experience metrics, digital technologies, data analytics, VOC programs among other things over the past years in a bid to enhance the customer satisfaction. It’s imperative for organization’s to perceive the dedication devoted to customer journey studies, design- thinking, empathy mapping and creating shopping patterns – deliberate efforts have been devised to take more control over the customers’ journey.

CX India conclave (ICXC - 2019) is encyclopedia about gaining in-depth and complete knowledge about customers enabling us to design and deliver custom-made experiences that will attract them to remain loyal to you and also be your brand ambassadors. It comes from extricating insight from all customers multiple touch points and channels across your entire organization; it's about connecting loads of customer data (Referred as Big Data) from online channels and beyond, and extracting valuable insights from that data with speed and accuracy.

Future of Digital CX
India CX conclave

As CX professionals work to perfect the web, mobile and social CX, @ ICXC-2019 we will explore how companies can integrate new platforms like block chain technology, bots, artificial intelligence, digital assistants and a host of other technologies.

Importance of CXM
India CX conclave

Customer Experience Management (CEM) is fast becoming a critical differentiator in today's hypersensitive, hyper-connected and hyper-competitive global marketplace. There's noticeable business value in managing the customer experience effectively. Good customer experience management always looks at:

  • Enhancing and augmenting sales while boosting revenue from existing customers & creating a lineup of new sales channels by word of mouth.
  • Strengthening brand fondness through distinguished experiences.
  • Lowering the costs by reducing customer confusion.
  • Increasing customer loyalty through cherished and memorable customer interactions.

Sessions featuring Industry Experts and Analysts

Enterprise accounts

CX Leaders and Innovators

Of attendees are CXO and Director Level

INDIA CX CONCLAVE

Who should Attend

Marketing

  • CMO’s
  • VP/Director of Marketing
  • Head Social Media Marketing
  • VP Multichannel Marketing

Technology

  • Chief Marketing Technologist
  • Chief Technology Officer
  • Chief Digital Officer
  • Head Digital
  • Chief Information Technology Officer

Customer Experience

  • Chief Customer Experience Officer
  • Chief Customer Relations Officer
  • Chief Compliance Officer
  • VP Customer Experience
  • User Experience Head

Senior Management

  • Chief Executive Officer
  • Chief Operating Officer
  • Chief Development Officer

INDIA CX CONCLAVE

Industry Focus

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E-Commerce

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Retail

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Aviation

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Automotive

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Technology

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Telecommunication

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Banking, Finance & Insurance

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Hospitality

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Healthcare

WHY JOIN US

Event Format

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Keynote

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Panel Discussion

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Business Meetings

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Power lunch

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Round Table

Our Partners

ICXC 2019 Partners

Customer Experience Partner (Title Partner)

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Platinum Partner

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Diamond Partner

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CX Technology Partner

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CX Innovation Partnerr

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CX Statergy Partner

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Association Partner

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Digital Enterprise Partner

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Industry Partner

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Gifting Partner

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Media Partners

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Envisaged By

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Execution By

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